Verify Your Account Before the First Cash-Out
A verified account is what lets us hand your money back to the right person. We ask for a photo ID — national ID card, passport or driving licence — plus a quick selfie so we can match the face to the document. If your wallet is registered in a different name, we ask for the wallet statement too. Nothing here is
a hurdle for its own sake: the same check that slows one cash-out blocks anyone else from touching your balance, and it is why we can release withdrawals to a mobile number without a second thought.
- Upload your ID — Send a clear photo of your national ID, passport or licence from the verification screen in your account.
- Take the selfie — Follow the on-screen prompt so your face matches the document you just uploaded.
- Match the wallet name — If your bKash, Nagad or Rocket number reads a different name, add the wallet statement to close the gap.
- Wait for the outcome — We review the file and update your account status; you can check the result from your profile.